Customer Care

REFUND POLICY

At Nz Clothing, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely satisfied with your order, please review our refund policy below to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in the same condition as you received it, and in its original packaging.
  • The item must be returned within 14 days from the date of delivery.
  • Final sale or clearance items are non-refundable and cannot be returned.

2. Refund Process

  • Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund to your original payment method.
  • Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to a defect or error on our part.

3. Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We do not offer direct exchanges.
  • The returned item must meet the same eligibility requirements mentioned above.

4. Refund Timeline

  • After your refund is approved, it may take up to 7-10 business days for the refund to appear on your credit card or bank account, depending on your payment provider.
  • Please note that the time frame for the refund may vary based on the method of payment and your bank's processing times.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us at nzclothing9@gmail.com within 7 days of receiving your order.
  • We may request photos of the damaged item to help us process your refund or exchange.
  • In such cases, we will provide a full refund or send a replacement at no additional cost to you.

6. Non-Refundable Items

  • Certain products are not eligible for a refund, including:
    • Final sale items
    • Gift cards
    • Items marked as non-returnable

7. Shipping Costs for Returns

  • You will be responsible for paying your own shipping costs for returning an item unless the return is due to an error on our part (e.g., damaged goods, incorrect item received).
  • If you are shipping an item worth over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. How to Return an Item

  • To initiate a return, please contact us at nzclothing9@gmail.com with your order number and reason for return.
  • Our customer support team will guide you through the return process and provide the necessary instructions.

9. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at:

Nz Clothing
Email: nzclothing9@gmail.com

PRIVACY POLICY

At Nz Clothing, accessible from [your store URL], one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that are collected and recorded by Nz Clothing and how we use it.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

  • Personal Data: When you place an order or sign up on our website, we may collect personal details such as your name, email address, shipping address, payment information, and phone number.

  • Usage Data: We may also collect information on how the website is accessed and used, including your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, and other diagnostic data.

2. How We Use Your Information

Nz Clothing uses the collected data for various purposes, including:

  • To provide and maintain our service
  • To notify you about changes to our services or website
  • To provide customer support
  • To gather analysis or valuable information to improve our services
  • To monitor the usage of our website
  • To detect, prevent, and address technical issues

3. Data Security

We take the security of your personal information seriously and employ a variety of security measures to protect it. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure.

4. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies help us improve the functionality of our website and enhance your experience. You can choose to accept or decline cookies through your browser settings.

5. Sharing Your Information

We will not share your personal information with any third parties except:

  • Service Providers: We may share your information with third-party vendors who perform services on our behalf (e.g., payment processors, shipping companies).
  • Legal Requirements: We may disclose your personal information if required by law or to comply with a legal process.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access, correct, or delete your personal data.
  • The right to object to or restrict the processing of your personal data.
  • The right to withdraw your consent at any time, where consent is the basis for processing your data.

If you wish to exercise any of these rights, please contact us at nzclothing9@gmail.com.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions about this Privacy Policy or need assistance with your data, please contact us at:

Nz Clothing
Email: nzclothing9@gmail.com

This Privacy Policy was last updated on .